Refunds

Refunding customers with the iKhokha app is super simple. Follow the step-by-step guide below on how to process a refund.



Refunding customers with the iKhokha app

This feature is currently only available on the Android iKhokha app. (iOS is coming soon)

Here is a step-by-step guide on how to process a refund. Just a reminder that a refund can only be done on the day of the transaction, and the card that was used to purchase must be present.

  • Click on the My Business button
  • Click on Sales Analytics
  • ‍At the top, click on History
  • Select the transaction you wish to refund and retrieve the invoice (“CDP”) number
  • Go back to the home screen
  • Click on the Refund button
  • Enter the CDP (invoice) number
  • Select Ok
  • Click refund
  • Insert the card (that was used to pay)

Note:

  1. Only Refunds up to R750 can be processed. If it is more than R750, contact the iKhokha Support Team on 087 222 7000 for assistance.
  2. Full amount of transaction can only be refunded. No partial refunds can be processed.

Samantha Gounden

Hey, I’m Samwise. The Storyteller and friendly face behind the words, here at iKhokha. When I'm not dotting my i's and crossing my t's, I set out to conquer the universe in other ways…behind a camera lens, on radio or being a Podcast Princess. A perfect day? Curling up with a great book in one hand and coffee in the other. A perfect life? Smiles, giggles and the company of my devilishly gorgeous labs.

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